Important Note – Clatsop Community Bank will never ask for personal information (such as your account number, social security number, password, or PIN) in an email or send you any email with a link to a website that asks for any such information.
Clatsop Community Bank has established password controls that conform to industry standards. We also recommend that you do not display, write down, or leave passwords unprotected from access to another person. Do not use passwords with your phone number, social security number, or date of birth, as these types of passwords leave potential for identity theft. When creating a password it is important to use numbers, symbols, upper case and lower case letters which would make it difficult for anybody to break the code. It is advisable to change your password every 180 days. Also, we recommend the installation of Internet security and virus protection software.
We recommend you use screen savers, and automatic log-off computer monitors.
Protecting your information on-line is very important to us. We use secure technology to protect that information, and keep it secure while using our internet site. You can browse our site anonymously by viewing our home page and information available to you on the website. If you would like to register for online banking to retrieve your account information you will be asked to provide us with sensitive information to verify your identity in setting up your online account. This information is secure and protected.
DON’T GET HOOKED BY A ‘PHISHING’ SCAM
Emails, spam, or pop-up messages are sent to you by cyber fraudsters who are asking you to respond back by a phone call or email. It may contain a hyperlink in the email that directs you to a bogus site for the purpose of obtaining your personal information. In the email they may tell you that you have an unauthorized transaction on your account, or they couldn’t verify your information, or they need to confirm your identity, or confirm and validate your account. These are only a few examples of existing scams, there are countless others and new techniques are discovered almost daily.
They will tell you they are from your financial institution, local business, or organization all to gain your trust into giving them your personal information. They will ask for your Social Security number, credit card numbers, bank account numbers, passwords, or other sensitive information. Once they have the information they need, they can commit crimes in your name, run up bills, and steal your identity.
If you have received a call or email claiming to be a legitimate business, bank, or organization; do not respond to them directly, and do not give them your information. Instead ask for their name and call the company back. Look up the phone number yourself; do not use the number or website address they have given you. The legitimate company will understand you taking the extra precautionary steps to safeguard your information.
Beware of any window that “pops up” during an internet banking session. If the window asks you to access another website or to enter your password, then you should beware. “RATS” or Remote Access Trojans can be installed on legitimate websites by computer hackers who want to steal your personal information. Call your financial institution immediately before you honor any request such as this.
USE VIRUS AND FIREWALL PROTECTION
They provide additional protection needed to insulate your risk of exposure that can rob your computer hard drive of valuable personal information. Virus protection packages and firewalls can be purchased online or at a reputable computer software stores. Once you have installed virus protection you still need to update your software regularly to ensure maximum protection. Most software updates are free once you pay for the annual fee virus protection software.
TIPS TO PROTECT YOUR IDENTITY
Reconcile your bank and credit card statements monthly. Make sure that there is nothing suspicious or out of the ordinary on your statements. Guard your Personal Identification Numbers (PIN)s. Do not keep your PIN with any of your credit or ATM cards. Be wary of “phishing” emails that appear to be from a valid company or financial institution requesting confidential information. Legitimate organizations typically do not send unsolicited emails asking for confidential information. Do not reply to these emails or click on links embedded with them. Report lost or stolen checks or credit cards immediately. Pay bills online or use a locked mailbox to avoid mailbox theft. You are less likely to have your personal information stolen online than from your mailbox. Have your new personal checks delivered to your local financial institution. Check your credit report at least twice a year. The three major credit-reporting agencies (Experian, Equifax, TransUnion) are required to provide you with one free credit report a year. Visit www.annualcreditreport.com to obtain yours. Do not give out information such as checking account, credit card or Social Security numbers over the phone unless you initiated the call. Avoid passwords that are easy to discover like your mother’s maiden name or your birth date. Regularly change your passwords. Also, create a username that is unique and difficult for others to guess. Shred all documents containing personal information.
WHAT TO DO IF YOU GET HOOKED:
- Contact your Financial Institution and your Credit Card companies to close your accounts.
- Contact one of the three major credit bureaus to alert them your identity has been compromised or stolen by requesting a fraud alert being placed on your file.
- Equifax: (800) 525-6285
- Experian: (888) 397-3742
- Trans Union: (800) 680-728
- Call the Social Security Fraud Hotline: (800) 269-0271
- Contact the Federal Trade Commission (FTC)
- Theft toll free hotline (877) ID-Theft or (877) 438-4388
- You should also file a police report and get a copy of the report in case you need proof of the crime later for credit card companies, etc.